ICT Environments

Aims and objectives

Students who complete this unit of study should be able to:

• Demonstrate skills in the installation, configuration, and operation of the personal computing and basic networking technologies.
• Demonstrate skills in the interaction of information technology hardware and software components.
• Demonstrate the technology of the Internet and World Wide Web.
• Demonstrate programming for the World Wide Web and associated technologies.
• Apply and demonstrate the demands in providing information technologies support to an organisation with a particular focus on the operation of organisation's computer helpdesk.
• Demonstrate skills in liaising with end users, providing customer service.

Teaching methods

Assessment

Assignments, Final Examination

Content

This course will cover:

• Introduction to Personal Computer Technology.
• Personal Computer hardware basics.
• Selection, installation and upgrading of operating systems and system applications for Personal Computers.
• Usage, installation and implementation of basic computer networks.
• Implementation approaches to database technologies.
• Introduction to basic programming techniques for the Web.
• Introduction to HTML, DHTML and XML.
• Introduction to Web development tools, server side protocols and languages.
• Management of an organisations help desk function.
• Development and operation of the personal computer Standard Operating Environment for an organisation.
• Approaches to Personal Computer rollout within an organisation.
• Customer management and interpersonal skills, task and job management.